Learn · Customer help

Customer help.

Account, billing, and support explainers. Practical walkthroughs for moving, switching, paying your bill, and getting the most out of your Flux account.

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Guides in this topic

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Customer help

How to switch electricity and natural gas retailers in Alberta

What changes, what never does, how long it takes, the 10-day cooling-off period, and why phoning your retailer for a better rate is the slow road.

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Customer help

How billing periods work on an Alberta energy bill

Why your bill follows your meter instead of the calendar, why your dates differ from your friends', and how one period is split when you switch retailers partway through.

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Customer help

How to read your energy bill without the confusion

Every line explained, who sets each charge, and what makes your total move from one month to the next.

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Put it into practice

See your real rate.

Instant, no signup. A real number for your address, with the fees shown up front.

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