FAQ
Real answers. No fluff.
Everything we get asked, answered straight. If your question isn't here, the Calgary office is one call away.
Section 01
Getting started
Yes, that was us. FLUX Energy is a licensed Alberta retailer (Retail Electricity Licence #359959, Retail Natural Gas Licence #359960) and the sister company of FLUX Renewables, a Calgary solar design and installation company operating since 2023. Switching retailers never touches your wires or your meter, your service doesn't blink, and there are no exit fees, so trying FLUX is fully reversible. Rather hear a voice first? Call 1-844-572-FLUX (3589) and the Calgary office picks up.
Yes. FLUX Energy is licensed under the Consumer Protection Act (Alberta): Retail Electricity Licence #359959 and Retail Natural Gas Licence #359960. Both numbers are in the footer of every page.
Just minutes. Pick your plan, add your address and contact details, review and confirm. We handle the rest, including notifying your current provider. Your service never goes off.
No. Your physical connection to the grid never changes. All that changes is the company that bills you. There's no downtime, no site visit, and no reason to be home.
No. Once you sign up with FLUX, we automatically handle the notification and transition. You don't need to call anyone.
Go deeperWho FLUX is for→
Section 02
Plans & pricing
Fixed secures a rate for 12, 24, or 36 months, predictable, good if you don't want to think about the market. Variable follows the Alberta wholesale price, cheaper on average over time but with more month-to-month swings. You can switch between them any time with FLUX, no penalty.
Yes, any time, no penalty. Email billing@fluxenergy.ca or call 1-844-572-FLUX (3589) and we'll move you; the change takes effect within 10 business days. Works in both directions, fixed to variable or variable to fixed.
No. In Alberta energy retail, the contract is there to protect you: it binds the retailer to your rate for the term. Whether you're bound to stay is written in each retailer's terms and conditions, usually as an exit fee. FLUX has none, so a fixed plan secures your rate without locking you in. We're committed to the price. You're free to leave.
No. Ever. FLUX has no exit fees on any plan. If we're not a good fit, leave whenever you want. The best customer retention strategy is being worth staying for.
Yes. FLUX Energy customers get 2% off electrical work from FLUX Renewables, our Calgary solar and electrical company, within its Calgary-area service area: solar installations, EV chargers, panel upgrades, and service calls. It applies to any quoted job, no minimum. On a $30,000 solar system, that's $600 back for being on the right energy plan.
Your rate is based on your service area (determined by your address), your chosen plan type (fixed or variable), and current wholesale energy prices. You see the final number before you sign up, not after.
Section 03
Solar & KARMA
No. FLUX Energy is not affiliated with UtilityNet or its Solar Club program, which many Alberta solar brands market under their own names. We hold our own Alberta retail licences (#359959 electricity, #359960 natural gas) and built our own solar rate, FLUX SunWise. It switches automatically each billing period: 35 cents/kWh in months you export more than you use, 5.45 cents/kWh in months you import more, so winter imports are billed at the low rate.
Yes. FLUX SunWise is built for Alberta microgeneration: each billing period settles at one rate based on your net position, 35 cents/kWh in months you export more than you use, 5.45 cents/kWh in months you import more. The switching is automatic every billing period, no forms and no phoning in twice a year. And no prudential deposit on approved credit, solar or otherwise.
Yes, once your energy is with FLUX. Join as an energy customer and FLUX Renewables reviews your existing solar installation at no charge, whoever installed it. We compare what your system is actually producing against what it should produce, look at the design, the equipment, and the rate it settles on, and give you a straight plan to get it back on track. Call 1-844-572-FLUX (3589) or email hello@fluxenergy.ca to book a complimentary review.
When a new FLUX customer signs up through your personal referral link, you both earn a $50 referral credit. The $50 is applied as $10 per bill over 5 consecutive bills starting on their first bill, automatically, against any FLUX charge. No caps, no expiry on earned credits, no tiered rewards.
Yes. KARMA credit applies automatically, $10 per bill over 5 consecutive bills, against any FLUX charge, electricity, natural gas, or bundled. Credits are tied to your active Agreement: if your service ends before all 5 instalments have applied, the remaining ones stop, and KARMA credit can't be used to offset a balance you still owe when you leave.
Section 04
Support & account
Phone or email: 1-844-572-FLUX (3589) or hello@fluxenergy.ca. Our Calgary office is staffed Monday to Friday, 8:30am to 6pm, by real humans, no phone trees, no overseas call centers, no holding for twenty minutes.
Sign in at myaccount.fluxenergy.ca, the My Account button at the top of every page. Your plan, payment method, bills, and KARMA referrals live there. Anything else is one email away: hello@fluxenergy.ca.
Yes, at any time, and there is no fee. Sign in to My Account, open your plan, and choose a new one for that property. The change takes effect on your next billing period (allow up to 10 business days), your new rate is the rate posted on the day you change, and your new term starts then. Online changes are limited to one per property every 30 days; if you need to change again sooner, email billing@fluxenergy.ca and we will open it up for you.
No. FLUX is not set up as a bill payee at the banks, so you will not find us in your bank's payee list. If you pay each bill yourself, you pay it in My Account: sign in, open Bills, and use Self pay. It takes about a minute, and paying from your bank account is free. Or set up automatic payments once and every bill pays itself on its due date.
Yes. Pay each bill in My Account by credit card or straight from your bank account, or set up automatic payments on either one. Paying from your bank account is free; credit card payments add a 2.4% processing fee to a later bill. Auto-pay is optional and never required.
We're new; the systems behind your bill are not. Payments run through Helcim, a Calgary payment processor, alongside established utility-billing partners that handle these functions for energy retailers across Alberta. Your card and banking details are captured and stored by Helcim, never on FLUX servers. We see that your bill is paid, not the numbers you paid it with.
If your account closes with a credit of $5.00 or more, we refund it by Interac e-transfer on request, so just ask. Credits under $5.00 aren't refunded. If you paid a security deposit, that comes back automatically with its interest when the account closes. Unapplied KARMA instalments stop at your final bill.
Give the office a call or email hello@fluxenergy.ca. We'll handle the service transfer to your new address, same plan, same rate, no signup fees.
Still have questions?
Call the office.
Anything not covered above, the Calgary office will answer. Monday to Friday, 8:30am to 6pm.